Focus for customer centered organizations, businesses and entrepreneurs
Is the RITE (Responsive, Intuitive, Transformational, Empathtic) service that hard to provide? Technology has been a payroll blessing and service’s curse. What is the balance between automation and personal attention? What service do customers even want anymore?
Our consultants have been in the customer service industry for over 20 years and have seen the trends come and go. Today in technology overload, do we even know what good service is anymore? Based on Laura Martin’s book, Why do we Fly that F———- Airline we coach managers and business owners on the art of service and how to balance technology and the human touch—all to give you exceptional advice that will last for years to come.
Get in touch with us to set up a consultation, or use the contact form at the bottom of this page to inquire whether our services are right for you and your business.
Contact
☎ CONTACT
info@theriteservice.com
(210) 633-7088
Areas of Practice
One on one
For small businesses where you are the owner, manager and customer service director, you do not have time to create best practices or a conflict resolution plan. We will sit down with you to create a plan and a system to keep you and your team consistently providing excellent service.
Team Meetings
Do you feel like you have a good system in place but there may be a glitch that you are too close to see? This one-time meeting with your core team will fill in the gaps and create a concrete plan to move forward.
Team Coaching
Inspire your team to get back to why you do what you do. Sessions can be tailor made to your staff and desired result.
“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.”
Let's Chat.
Use the form below to contact us regarding your inquiry. Please be as detailed as possible. Include your industry along with any specific requests. To help us best service your inquiry, we recommend that you first describe the issue you’re having before telling us what you want to achieve. You may also email or call us to make an appointment.